News Release      
  For Immediate Release | 3-16-18      
  Media Contact | Holly Ward      
  Direct | 602-542-3847      
  E-Mail |      
Commissioners Unanimously Approve Order to Show Cause
Pinal County utility must demonstrate why an interim manager should not be appointed

PHOENIX — Commissioners met today to discuss the Corporation Commission’s investigation into billing and water quality issues with Johnson Utilities, LLC. Following discussion between Commissioners and staff, along with public comment from Johnson Utilities, LLC customers and Pinal County Supervisor Mike Goodman, Commissioners voted unanimously to approve staff’s “order to show cause” against Johnson Utilities, LLC. The order states Johnson Utilities, LLC is to appear before the Corporation Commission and show cause why, among other things, an Interim Manager should not be appointed to guarantee the necessary technical expertise and managerial experience to run the utility.

“It is clear we are where we are today because the public has spoken that there is a threat of public endangerment and growing concerns about billing practices,” said Chairman Tom Forese during today’s proceedings.

Johnson Utilities is an Arizona public service corporation that provides water and wastewater utility services in portions of Maricopa and Pinal Counties, Arizona. The company services more than 25,600 service connections and 35,000 sewer laterals.

The Corporation Commission staff order to show cause may be found in the Commission’s online docket at and search docket number WS-02987A-18-0050.

During today’s meeting, Commissioners stated their desire to continue moving this process forward swiftly. Johnson Utilities, LLC has 10 days to respond to the Corporation Commission following today’s decision. A hearing has been set for March 29, 2018 starting at 10 a.m. at the Corporation Commission, 1200 W. Washington St., Phoenix.

Customers who have service, quality, and/or billing issues may request the right to intervene and provide testimony during the March 29 hearing. Information on how to intervene in a utility case can be found on our website under “I Want To” “Intervene in a Utility Case.” Direct link: /divisions/hearings/documents/interventionltrfinal.pdf


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The Arizona Corporation Commission was established by the state’s constitution to regulate public utilities and business incorporation. The five Commissioners elected to the Corporation Commission oversee executive, legislative, and judicial proceedings on behalf of Arizonans when it comes to their water, electricity, telephone, and natural gas resources as well as the regulation of securities, pipeline, and railroad safety. To learn more about the Arizona Corporation Commission and its Commissioners, visit