News Release

Commission Inquiry into Utility Preparedness Plans to Ensure Safe and Reliable Operations During the COVID-19 Crisis

For Immediate Release | 3-16-20

Media Contact | Nicole Capone

Direct |  602-542-0713

E-Mail |

Phoenix — During Monday’s Special Open Meeting, Commissioners heard from various Class A and B utilities and their plans to ensure continuity of service and protection of customers and employees during the COVID-19 crisis.


Many Class A and B utilities stated that they have implemented disconnect moratoriums and there will be no disconnection for electric, gas, telephone, wastewater and water due to unpaid bills during the COVID-19 epidemic. Various Class A and B utilities stated that late fees will be waived for late or missed payments during the pandemic. Many of the utilities will offer low-income payment plans and payment options to customers.


Telecommunication companies are expanding broadband and increasing bandwidth and connectivity near schools and in libraries. Public WIFI hotspots will also be open for free. This follows the Keep America Connected Pledge, the Federal Communications Commission’s broadband and telecom industry initiative, which is intended to keep customers connected during the pandemic.


Arizona’s Class A and B utilities are committed to ensuring continuity of service and protection of customers and their employees. The Arizona Corporation Commission recommends contacting the specific utilities your household uses for a complete briefing on disconnect waivers and the payment options or plans offered to customers during this time.


Customers are encouraged to call their utility providers with questions or go to the utility’s website instead of physically going to customer service centers or company stores, as some of those locations may be closed. If you have issues dealing satisfactorily with your specific utility, you may contact the Commission’s Consumer Services Section at (602) 542-4251 (Phoenix office), (520) 628-6550 (Tucson office) or 1 (800) 222-7000 (toll free in-state only).


All documents related to this agenda item can be found in the Corporation Commission’s online docket at and entering docket number AU-00000A-20-0050.


A complete list of agenda items and a broadcast of the Commission’s March 16, 2020 Special Open Meeting is available on the Corporation Commission’s website:



About us:
The Arizona Corporation Commission was established by the state’s constitution to regulate public utilities and business incorporation. The Corporation Commission is Arizona’s co-equal, fourth branch of government. The five Commissioners elected to the Corporation Commission oversee executive, legislative, and judicial proceedings on behalf of Arizonans when it comes to their water, electricity, telephone, and natural gas resources as well as the regulation of securities, pipeline, and railroad safety. To learn more about the Arizona Corporation Commission and its Commissioners, visit

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Arizona Corporation Commission

1200 W. Washington Street

Phoenix, AZ 85007


Corporations Division

1300 W. Washington Street

Phoenix, AZ 85007


Tucson Office (Walk-ins only)

400 W. Congress Street

Tucson, AZ 85701