For Immediate Release | 07-16-20
Media Contact | Nicole Capone
E-Mail | NCapone@azcc.gov
Phoenix—The Arizona Corporation Commission held its monthly Open Meeting to discuss and vote on various safety and utilities agenda items. Here is a brief recap of the meeting highlights:
EPCOR Water Arizona Obtains Brooke Water, LLC
Commissioners voted to cancel Brooke Water’s Certificate of Convenience and Necessity (CC&N), to transfer the assets of Brooke to EPCOR Water Arizona and to extend EPCOR Havasu Water District’s CC&N to include Brooke’s service territory.
In addition, the Commission approved a rate increase for Brooke’s service territory. A customer with a 5/8 x 3/4-inch meter with average usage of 2,438 gallons can expect a bill increase of approximately $7.66 or 28.9 percent.
Brooke’s CC&N includes another service territory in Cochise County near the New Mexico border. To address the outstanding Cochise County service territory, a procedural conference will be scheduled to discuss a process to move forward with deleting the outstanding service territory.
Brooke is a Class C public service corporation providing water utility service to approximately 2,025 customers in a service territory in and around Parker, Arizona. EPCOR is the largest private water and wastewater utility in Arizona, serving approximately 138,137 water customers and 71,836 wastewater customers across several service districts located in Maricopa, Mohave and Santa Cruz Counties.
Brooke is a Class C public service corporation providing water utility service to approximately 2,025 customers in a service territory in and around Parker, Arizona.
All documents related to this agenda item can be found in the Corporation Commission’s online docket athttps://edocket.azcc.govand entering docket numberWS-01303A-19-0092, W03039A-19-0092 and W-03039A-17-0295.
Johnson Utilities, Update from Interim Manager
The Promenade Well 2 has been tested and equipped. The well can produce 2.6 million gallons per day into the distribution system. The well has low nitrate concentrations and is currently operated on generator power. The well has helped areas that have had low pressures and will further improve water pressures once full operation has been assumed.
The Pecan effluent filter project phase two has been completed. This added 11 filters to the existing five filter set. This upgrade gives the ability to produce cleaner effluent and adds redundancy to the process. Pecan expansion is on hold pending ownership securing financing.
Due to outdated treatment technology, the Section 11 wastewater treatment plant continues to be out of compliance for water and air quality constituents. Many improvements have been made to the plant and the wetlands, which has greatly improved noxious odor issues, but the plant is not capable of coming into compliance with the amount of flows currently going to the plant. The only way to come into compliance for all regulatory requirements is to build the Copper Basin plant and decommission the Section 11 plant.
Regarding customer care and outreach, overall customer satisfaction for June was at 86 percent. EPCOR continues to analyze to determine if follow up, training or education needs to occur.
Commission’s Evaluation of the Certificate of Convenience and Necessity of Johnson Utilities, L.L.C.
The Commission approved three clarifying amendments to the recommended opinion and order. The item was then held for discussion at a future Open Meeting.
All documents related to this agenda item can be found in the Corporation Commission’s online docket
athttps://edocket.azcc.gov/and entering docket number WS-02987A-18-0329, WS-02987A-12-0136, WS-02987A-06- 0077, W-01395A-00-0784, W-02859A-00-0774, WS-02987A-00-0618, W-02234A-00- 0371 and WS-02987A-99-0583.
CenturyLink Gives Remedy Plan Update
CenturyLink gave its first update to Commissioners on their Remedy Plan that itdeveloped to address the issues noted in the Order to Show Cause regarding 9-1-1 outages and the condition of some of its facilities.
CenturyLink informed Commissioners that the Company and Staff are working together to establish a statewide 9-1-1 Task Force. This project is in the beginning stages.
On June 24, 2020, CenturyLink met with Pima County 9- 1-1 authorities to improve communication
and coordination. The meeting was well-attended by PSAP representatives from Tucson, Pima County, Oro Valley, Valley Emergency Communications Center, University of Arizona and the Department of Public Safety. During the meeting, discussion took place regarding the June 6, 2020 outage, and most participants noted significant improvements in CenturyLink's communications and responses during that event.
To ensure that customer complaints are timely and effectively resolved, CenturyLink commits that no more than 0.03 percent of its Arizona voice customers will file informal or formal complaints regarding the quality of their telephone service or repairs monthly, measured on a three-month rolling average. During June 2020, CenturyLink was aware of zero formal complaints and 11 informal complaints filed regarding service quality or repairs, representing less than 0.01 percent of CenturyLink's approximately 227,000 Arizona voice customers.
CenturyLink was required to ensure that phone line problems do not cause phantom 9-1-1 calls. CenturyLink has reviewed the repairs made to the facilities at issue and verified that no phantom 9-1-1 calls should occur. It was also required that CenturyLink repair administrative phone line service for the Page Police Department so that customers no longer need to call 9-1-1 for non-emergency matters and verify those repairs in this report. CenturyLink has made several repairs and upgrades to the circuits and services provided to the Page Police Department over the past several months, including improved monitoring, an upgraded T-l circuit and found some problems with Page's customer premises equipment that have now been resolved.
To ensure that the Commission is kept fully apprised of all progress made on the issues identified in the Order to Show Cause, CenturyLink has committed to report on progress during Open Meetings every other month for the first six months and thereafter quarterly until December 31, 2022, which marks the end of the consultation/reporting period.
Modifications to the Arizona Corporation Commission’s Energy Rules
Arizona Corporation Commission Staff committed to docketing a rules package regarding modifications to the Arizona Corporation Commission’s Energy Rules by 4:00 p.m. on July 16, 2020. This package will include Staff proposals, memos and suggested changes. This item will also be discussed at a Special Open Meeting that is currently scheduled for July 30, 2020.
A complete list of agenda items and a broadcast of the Commissioner’s July 14-15, 2020 meeting is available on the Corporation Commission’s website:http://azcc.gov/live.