Companies should notify their customers 60 days in advance of the effective date of the maximum rate increase(s). Customer notice may be provided in the form of a bill insert, bill message or direct mailing. Newspaper publication of customer notice will
not meet noticing requirements. The Commission has approved the following language for telecommunications companies to notify their customers when a company is proposing an increase to maximum rates:
(insert Company name) is proposing the following changes to its rates and charges:
(List proposed maximum and actual rate changes here and also list the maximum and actual rates currently in effect):
a.
b.
etc.
These changes may increase your total charge. These changes will be voted on at a future Open Meeting of the Arizona Corporation Commission (Commission). These changes will become effective only upon approval by the Commission. If you have any questions,
please contact (insert Company contact name) at (insert Company contact phone number). If you have further questions, you may contact the Consumer Services Section of the Commission at 602-542-4251 or 1-800-222-7000 or you may go to its website at
: www.azcc.gov
The notice must be in 12 point or larger font. A copy of the actual notice must be supplied to the Commission at the time the filing is made. The notice must be separate and distinct from any other notices or information supplied by the company.