1200 W. Washington Street

Phoenix, AZ 85007-2927

 

Phoenix Office: (602) 542-4251

 

Tucson Office: (520) 628-6550

 

Toll Free In-State Only:

1-(800) 222-7000

Frequently Asked Questions


Where are the Arizona Corporation Commission offices located?


What companies does the Arizona Corporation Commission regulate?


What is the minimal information that an electric company needs to show on my bill?


How can I find out what electric company serves a particular area?


How can I establish service with an electric company?


What are all these charges on my bill?


How can I find the company's approved rates and charges?


How can I find out if my meter is accurate?


Can the utility move or relocate my meter or service line without a specific request from me?


Can the electric company charge me for moving their electric meter?


How long do I have to pay my bills?


Are payment plans available?


When can a utility disconnect service?


What does the company need from me to start service?


Do I have to give my social security number?


Can a company require a deposit?


Are deposit limits controlled?


Can a utility require a deposit from an established customer?


When is my deposit refunded?


Are their financial assistance programs?


Are there any programs that provide financial assistance on deposits?


Can the company refuse service because of outstanding charges from a previous bill?


Can the electric company refuse service because of an outstanding balance from a previous customer (for example, you are a new homeowner or a new tenant but the company shows a balance from the previous owner/tenant)?


Am I responsible for charges if the company billed me in error, i.e. they charge me for the electric I used and they are back billing me?


How are electric rates set?


We were notified that our electric company wants to change their rates. How can I have input on this?


Can I choose another electric service provider?


Did California's deregulation problems change anything here?


Does the ACC Regulate SRP?

Stay Connected


Arizona Corporation Commission

1200 W. Washington Street

Phoenix, AZ 85007

 

Corporations Division

1300 W. Washington Street

Phoenix, AZ 85007

 

Tucson Office (Walk-ins only)

400 W. Congress Street

Tucson, AZ 85701