1200 W. Washington Street

Phoenix, AZ 85007-2927


Phoenix Office: (602) 542-4251


Tucson Office: (520) 628-6550


Toll Free In-State Only:

1-(800) 222-7000

Frequently Asked Questions

From bills to deposits to static on the line, all the information associated with the telephone system can seem quite extensive and confusing. The following is a list of the most frequently asked questions telephone customers in Arizona have concerning their telephone bill.

What are all these charges on my bill?

What does the company need from me to start service?

Do I have to give my social security number?

Can a company require a deposit?

Are the deposit limits controlled?

When is the deposit refunded?

Can a utility require a deposit from an established customer?

How often can a telephone company issue a bill and when is it due?

How are telephone rates set?

When can a utility disconnect service?

Are payment plans available?

If I am unable to pay my entire bill, what can I do to maintain local dial tone?

How much notice does a telephone company have to give before disconnecting service?

Can a telephone company disconnect my service on a weekend or holiday?

Can I restrict my phone from long-distance calls?

What is "SLAMMING"?

What can I do to prevent "SLAMMING" on my account?

What is "CRAMMING?"

What can I do if I am a victim of "CRAMMING?"

Are there any programs that provide telephone financial assistance?

Are there any programs that provide financial assistance on deposits?

What is a Trouble Isolation Charge?

If I do not subscribe to an Inside Wire Maintenance Plan, is there anything I should do before I call my local telephone company about a service problem?

What can I do about telephone interference?

We were notified that our telephone company wants to change their rates. How can I have input on this?

Stay Connected

Check here to sign up for Consumer Alerts from the Corporation Division. To receive alerts for your business register at eCorp.azcc.gov.Please call 602-542-3026 with questions for the Corporations Division.

Check here to sign up for Notices and Agendas for Commission Meetings, Hearings and Appearances.Please call 602-542-3931 with any questions.

Check here to receive the latest Commission News Releases and information. Please call 602-542-0728 with any questions.

Arizona Corporation Commission

1200 W. Washington Street

Phoenix, AZ 85007


Corporations Division

1300 W. Washington Street

Phoenix, AZ 85007


Tucson Office (Walk-ins only)

400 W. Congress Street

Tucson, AZ 85701