Utilities Division

Small Water Ombudsman Office

Mission Statement:  To assist small water companies in interpreting and navigating the Corporation Commission rate case, financing and compliance processes, and to help small water companies in the evaluation of long term infrastructure and acquisition planning.

Small Water Ombudsman Office Function:  To educate, provide guidance and assistance regarding recordkeeping, assembly of information for rate case and financing applications and to provide technical review of water system needs and compliance requirements for safe, effective small water company operation and maintenance.

Some of the ways the ACC Ombudsman Office can assist you include:

• ACC/ADEQ/ADWR compliance issues
• Filing a rate or financing application
• Identifying and recommending corrective action for engineering issues
• Planning of long-term infrastructure needs
• Billing and operational improvements

Ombudsman Program Overview (Presentation)

Helpful Links:

Applications and Forms

Resources

Arizona Department of Environmental Quality (ADEQ) http://www.azdeq.gov/

Arizona Department of Water Resources (ADWR) http://www.azwater.gov/AzDWR/

Arizona Water Resources (AWA) http://www.azwater.org/

Rural Water Association of Arizona (RWAA) http://www.rwaa.info/

Training

Environmental Finance Center (EFC) https://efc.sog.unc.edu/project/utility-financial-tools

Presentations:
Accrual vs. Cash Accounting
Accounting 101
Following NARUC Uniform System of Accounts
Rate Base

Videos:
Accrual vs. Cash Accounting
Accounting 101
Following NARUC Uniform System of Accounts
Rate Base

Funding

Water Infrastructure Finance Authority of Arizona (WIFA) http://www.azwifa.gov/

Rural Water Infrastructure Committee (RWIC) http://www.rwic.net/

Resource Matrix

(602) 542-2556

accombuds@azcc.gov