Small Water Ombudsman Office

Mission Statement:  To assist small water companies in interpreting and navigating the Corporation Commission rate case, financing and compliance processes, and to help small water companies in the evaluation of long term infrastructure and acquisition planning.

Small Water Ombudsman Office Function:  To educate, provide guidance and assistance regarding recordkeeping, assembly of information for rate case and financing applications and to provide technical review of water system needs and compliance requirements for safe, effective small water company operation and maintenance.

Some of the ways the ACC Ombudsman Office can assist you include:

  • ACC/ADEQ/ADWR compliance issues
  • Filing a rate or financing application
  • Identifying and recommending corrective action for engineering issues
  • Planning of long-term infrastructure needs
  • Billing and operational improvements

Ombudsman Program Overview (Presentation)

Helpful Links:

Applications and Forms


Arizona Department of Environmental Quality (ADEQ)

Arizona Department of Water Resources (ADWR)

Arizona Water Resources (AWA)

Rural Water Association of Arizona (RWAA)


Environmental Finance Center (EFC)

Video #1 Accrual vs. cash accounting

Video #2 Accounting 101

Video #3 Following the NARUC Uniform System of Accounts

Video #4 Rate base


Water Infrastructure Finance Authority of Arizona (WIFA)

Rural Water Infrastructure Committee (RWIC)

Resource Matrix

Call or email the ACC Small Water Ombudsman Office for more information.

(602) 542-2556

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Arizona Corporation Commission

1200 W. Washington Street

Phoenix, AZ 85007


Corporations Division

1300 W. Washington Street

Phoenix, AZ 85007


Tucson Office (Walk-ins only)

400 W. Congress Street

Tucson, AZ 85701